Nearshore Managed Network and Telecom Services
If network performance issues, carrier complexity, and telecom network services gaps are slowing your business down, Nearshore by Softtek gives you nearshore managed support for your LAN, WAN, voice, and unified communications environment, including monitoring, incident response, modernization, vendor management, and hybrid cloud infrastructure services. You get one team that manages network operations, security, compliance, business continuity, and quality of service (QoS) with real-time collaboration in your time zone.
Nearshore Network and Telecom Services
Boost network performance and bandwidth while optimizing costs and increasing resilience with comprehensive managed services, including network operations, security, and compliance.
What's included in our managed network and telecom services
Turnkey Network Management
You can hand off day-to-day operations for sites, circuits, and core infrastructure, including site readiness, hardware refreshes, network cabling, network switches, WiFi access points, and modernization initiatives such as SD-WAN and SASE. Nearshore by Softtek provides L2 support (issue triage, standard configuration, and routine troubleshooting) and L3 support (advanced engineering, root-cause analysis, and complex changes), so each issue moves to the right resource fast.
24/7 NOC support
Nearshore by Softtek’s Network Operations Center (NOC), a centralized team that monitors and resolves network events, covers incidents, requests, changes, and vendor coordination around the clock. The NOC validates alerts, escalates by severity, coordinates carriers for circuit issues, restores service, and tracks updates through closure. Support can also cover SIP voice services, telecom providers, and business-critical voice paths, so voice and data issues don’t sit in separate queues.
Proactive monitoring and ITIL-aligned improvement
Through ITIL process alignment (using IT Infrastructure Library service management practices), Nearshore by Softtek connects monitoring, incident management, change management, and problem management. You can spot recurring faults, improve quality of service (QoS) for critical applications, reduce repeat tickets with automation and root-cause reviews, and plan changes with less disruption to cloud-first infrastructure and business continuity requirements.
Security and Compliance
Nearshore by Softtek integrates security and compliance into daily operations with risk and vulnerability management, penetration testing, access reviews, and audit support. Coverage can include Payment Card Industry Data Security Standard (PCI DSS), Sarbanes-Oxley (SOX), ISO 27001, NIST-based controls, and secure policy management for SD-WAN and SASE environments. Contact us to discuss your nearshore development and IT outsourcing needs.
What Are Managed Network and Telecom Services?
Managed network and telecom services let you outsource the day-to-day management of the infrastructure that moves your data and your voice traffic. Network services focus on how data travels across your environment, including routers, firewalls, network switches, WiFi access points, SD-WAN, SASE, and network cabling. Telecom services focus on how people and locations connect through carrier circuits, mobile services, VoIP services, SIP voice services, and other telecom network services.
In modern environments, you usually need both. A single outage can affect branch connectivity, carrier links, collaboration tools, and hybrid cloud infrastructure services at the same time, so managed services now combine network operations, telecom administration, security, compliance, and vendor management into one operating model.
Why choose Nearshore by Softtek for managed network services ?
Nearshore by Softtek gives you a delivery model that fits enterprise operations: real-time collaboration, shared working hours, and one accountable team across your network, telecom, and unified communications environment.
Turnkey management services
You can start with a focused scope or transition end-to-end operations. Nearshore by Softtek quickly enables L2 and L3 support, prepares sites for deployment, refreshes aging hardware, and documents runbooks so your team can execute cutovers and lifecycle work with fewer delays.
24/7 comprehensive support
You get round-the-clock coverage for incidents, requests, changes, and vendor management. Nearshore by Softtek follows severity-based escalation paths, engages carriers when circuits or voice services fail, and tracks incidents from detection through resolution, which helps reduce response times and shorten mean time to resolve.
Proactive improvements
Nearshore by Softtek uses monitored trends, problem records, and change reviews to prevent repeat issues instead of reopening the same tickets. With ITIL-based workflows, you can reduce recurring incidents, tighten maintenance windows, and improve application response through capacity planning and QoS tuning.
Security and compliance
You get security controls built into network operations rather than added later. Nearshore by Softtek aligns vulnerability remediation, access controls, audit evidence, and policy enforcement with your branch connectivity, telecom, and unified communications requirements.
The nearshore advantage for Network and Telecom Management
Investment optimization:
Nearshore by Softtek uses a blended cost model that typically lowers delivery costs versus fully onshore staffing while preserving same-day collaboration for outage bridges, approvals, and escalations. You avoid the hidden expense of overnight delays, extra handoffs, and rework that can erase the apparent savings of offshore-only support.
Go beyond SLAs:
Service-level agreements (SLAs), the contractual response and resolution targets for support services, still matter. But when your team shares business hours with Nearshore by Softtek, you also get faster answers in design reviews, change planning, outage calls, and vendor meetings, so key decisions don’t wait until the next day.
Risk mitigation and compliance:
Nearshore by Softtek’s expertise in regional and international standards ensures regulatory compliance and reduces operational risk. Support can map network controls to PCI DSS, SOX, ISO 27001, NIST, and internal audit requirements while maintaining access logs, configuration backups, recovery procedures, and evidence for business continuity reviews.
12x |
faster testing than traditional test automation |
50% |
reduced traditional testing effort |
30% |
faster time to market |
60% |
increased test coverage |
Featured success story
Mass media conglomerate
Achieving zero breaches since 2010 with nearshore digital security
Network and telecom success story
Leading transportation services company
How a Transportation Company Reduced IT Infrastructure Costs Year Over Year
Read the full story to see how this partnership reduced IT infrastructure costs year over year.
Outcome: significant year-over-year savings from standardized operations and ongoing optimization.
Read the full story.
Let’s explore how we can take your business further.
Softtek is a global company and the largest provider of IT services from Latin America. With a broad portfolio of business-transforming products and solutions, Softtek helps Global 2000 organizations evolve their digital capabilities constantly and seamlessly, from ideation and development to execution.
Frequently Asked Questions
Let’s explore how we can take your business further.
Softtek is a global company and the largest provider of IT services from Latin America. With a broad portfolio of business-transforming products and solutions, Softtek helps Global 2000 organizations evolve their digital capabilities constantly and seamlessly, from ideation and development to execution.
What is the difference between network services and telecom services?
Network services manage how data moves across your infrastructure, including switches, WiFi, routing, firewalls, and SD-WAN. Telecom services manage voice and carrier connectivity, including circuits, VoIP services, SIP voice services, and provider coordination. Most enterprise environments need both working together.
What does a Network Operations Center (NOC) do?
A NOC monitors network health, validates alerts, opens and tracks incidents, escalates by severity, coordinates vendors and carriers, and confirms service restoration. It also supports reporting, change execution, and operational documentation.
How do nearshore managed network services differ from offshore?
Nearshore support gives you more working-hour overlap, faster collaboration, and fewer delays during incidents and change windows. Offshore models may lower hourly rates, but they often add handoff delays and extra coordination effort.
What compliance standards do managed network services typically cover?
Typical coverage includes PCI DSS, SOX, ISO 27001, NIST-aligned controls, and internal audit requirements. The exact scope depends on your industry, data flows, and network architecture.
What is the typical scope of L2 and L3 network support?
L2 support usually covers monitoring, incident triage, standard troubleshooting, and routine configuration tasks. L3 support handles advanced engineering, root-cause analysis, complex changes, design issues, and escalations that require deeper technical expertise.