Nearshore IT Infrastructure Services

Power the digital business and achieve year-
over-year efficiencies on top of a modern infrastructure foundation.

Nearshore IT Infrastructure Services

Power the digital business and achieve year-over-year efficiencies on top of a modern infrastructure foundation. 

What we offer

Softtek helps enterprises build modern, resilient IT infrastructure through automation, predictive management, integration expertise, and nearshore ITIS talent. Our proactive delivery model ensures seamless scalability, robust security, and continuous improvement—freeing your team to focus on innovation and value creation. Partner with us to achieve year-over-year gains in cost efficiency, uptime, and agility through strategic collaboration and next-gen technologies.

Get Started
  • Service management consulting: Design and implement ITSM processes using frameworks like ITIL, ISO/IEC 20000, COBIT, PMP, and Agile. We reduce IT costs, optimize operations, and streamline governance with expert consulting and CMDB tool management.

  • Data center to hybrid cloud transformation: Modernize your infrastructure by combining on-premise and cloud environments. We help you build scalable, high-performance hybrid models that minimize disruption and improve flexibility and cost-efficiency.

  • User infrastructure services: Provide secure, reliable access across devices and locations with services like endpoint management, VDI, remote access, and technical support. We enable productive digital work environments tailored to your workforce.

  • Edge and IoT managed services: Improve performance and reliability of edge and IoT systems with managed monitoring, maintenance, and security. We reduce latency and ensure data integrity through real-time processing and a command center for centralized control.

  • Managed workplace services: Streamline digital work environments with managed infrastructure for end users and IT teams. We improve productivity and collaboration through cloud-enabled tools, automation, and self-service support that reduce friction and boost satisfaction.

  • Cloud infrastructure services: Get end-to-end support for public, private, and hybrid cloud environments—from design and migration to orchestration, cost optimization, and ongoing management. Build intelligent, scalable digital platforms that evolve with your business.

  • Network and telecom services: Enhance network performance, security, and availability through fully managed services. We cover architecture, implementation, compliance, and real-time monitoring to ensure business continuity and cost efficiency.

  • Infrastructure as code (IaC): Automate infrastructure with code-driven deployments and SRE practices. We improve consistency, reduce manual errors, and enable scalable, version-controlled environments that increase resilience and agility.



Five benefits of nearshore IT infrastructure services 

  • Built-in AI and automation for efficiency: Nearshore infrastructure teams use AI and automation to improve performance, reduce manual work, and lower operational costs through smarter systems.

  • Proactive monitoring prevents downtime: Real-time analytics and predictive tools allow nearshore providers to detect and resolve issues early—improving business continuity and service reliability.

  • Fast access to infrastructure expertise: Nearshore teams fill talent gaps with top-tier engineers who bring both technical depth and localized industry experience—reducing delays and boosting innovation.
  • Seamless integration with legacy systems: With integration specialists on hand, nearshore partners help new technologies plug into your current infrastructure smoothly—minimizing risk and disruption. 

  • Continuous innovation through emerging tech: Providers embed innovation into delivery, helping you adopt new technologies and processes that keep your infrastructure modern, scalable, and secure.  


Why choose Softtek?

End-to-end ITSM:

Leverage comprehensive and flexible services, from tool selection, process assessment, and architecture design to implementation and support services.

Intelligent automation:

Empower users and promote continuous improvement with automation and AI-embedded processes.

Robust governance:

Establish a strong operational foundation with Softtek’s governance platform, integrated with ServiceNow and other leading ITOM platforms.

Prioritize outcomes:

We pioneered and proved the value of outcome-based distributed agile delivery following ITIL, Cobit, Six Sigma, and other practices to drive operational excellence and accelerate the outcomes our clients seek.

Service innovation:

From global centers of excellence and innovation labs to solution accelerators, we stay busy behind the scenes to bring clients the next generation of infrastructure services at scale.

We help clients achieve…

90% increase in customer satisfaction (CSAT) scores

Improved self-service, resolving more than 35%
of tickets automatically

Complete transparency
and visibility of KPIs
and SLAs

30%

immediate OpEx savings

20%

incident reduction in first year

15%

of tickets automated, generating 7% annual productivity gains

80%

cycle time improvement

5%

year over year continuous improvement savings

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Let’s explore how we can take your business further.

 

Softtek-gray

Softtek is a global company and the largest provider of IT services from Latin America. With a broad portfolio of business-transforming products and solutions, Softtek helps Global 2000 organizations evolve their digital capabilities constantly and seamlessly, from ideation and development to execution.

Let’s explore how we can take your business further.

Softtek-gray

Softtek is a global company and the largest provider of IT services from Latin America. With a broad portfolio of business-transforming products and solutions, Softtek helps Global 2000 organizations evolve their digital capabilities constantly and seamlessly, from ideation and development to execution.