Nearshore Managed Workplace Services - Nearshore Delivery by Softtek
If rising ticket volume, inconsistent employee experience, and limited visibility into service performance are slowing your teams down, Nearshore by Softtek delivers managed workplace services and digital workplace services that reduce repeat issues, improve employee experience, and give you clearer governance across your IT infrastructure services.
Contact us to discuss your nearshore development and IT outsourcing needs.
Nearshore Managed Workplace Services
Transform your infrastructure with next-gen managed workplace services, empowering your workforce—from development and ITSM to business users—with advanced collaboration and automation tools.
Managed workplace services, defined
Managed workplace services, or digital workplace services, give you ongoing support for the tools, devices, and workflows your people use every day. You can use them to manage end-user environments, unified endpoint management, and IT service management (ITSM) processes so you improve employee experience and digital employee experience across hybrid work and distributed teams. By combining cloud services, self-service tools, automation, and enterprise mobility, you create a flexible and efficient work environment with better collaboration, clearer support ownership, and stronger user satisfaction.
What's Included: Core Managed Workplace Services Capabilities
Service Desk Support
Your service desk supports end-user computing with incident resolution, request fulfillment, knowledge management, and self-service guidance that lowers avoidable tickets.
Unified Endpoint Management
You get endpoint management and unified endpoint management for laptops, desktops, and mobile devices, including device lifecycle management, patching, policy enforcement, and zero-touch provisioning.
Security and Compliance
Nearshore applies security baselines, compliance controls, identity coordination, and secure access across devices and locations so your users stay productive without sacrificing protection.
Collaboration and Atlassian Tools
Nearshore supports collaboration workflows and Atlassian collaboration tools such as Jira and Confluence so your development, support, and business teams work from the same requests, updates, and knowledge.
Cloud and Self-Service Automation
Nearshore connects cloud services, service portals, and automation workflows so employees can resolve common requests faster and your team can deflect repetitive work.
Governance and KPI Reporting
Nearshore uses its Digitalized Governance platform, a centralized reporting layer for ticket volume, SLA attainment, backlog, automation rate, and CSAT, so you can see service performance clearly and act on it.
Why choose Nearshore by Softtek for managed workplace services?
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Support the full workplace stack with service desk coverage, endpoint administration, security and compliance controls, and Jira and Confluence support.
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Reduce repeat work with self-service, automation-first delivery, integrated development and ITSM workflows, and zero-touch provisioning that lower ticket volume over time.
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Track service quality with KPIs such as CSAT, first-level resolution, SLA attainment, backlog trends, and automation rates through Nearshore’s Digitalized Governance platform.
The nearshore advantage for managed workplace services
Investment optimization:
Maximize your IT budget with high-quality managed services that improve efficiency over time and maintain strong service standards at competitive rates.
Bridging Dev and ITSM gaps:
Nearshore helps your developers and support teams coordinate releases, incident response, and service desk updates in real time, so a new application change doesn’t create avoidable disruption for users.
Enhanced resource allocation:
Benefit from flexible and dynamic resource management, ensuring that the right skills are applied at the right time to optimize performance and costs.
12x |
faster testing than traditional test automation |
50% |
reduced traditional testing effort |
30% |
faster time to market |
60% |
increased test coverage |
Some of our clients have achieved…
"We finally put the old data centers to rest after a committed and well-executed migration.”
VP of Cloud Solutions – North American customs broker
Over 90% CSAT improvement: Higher employee experience scores through faster, more consistent workplace support
Over 35% of tickets solved automatically through
self-service and automation before an agent needs to intervene
Over 80% first-level resolution rates: More issues resolved at the first touchpoint, which shortens wait times and reduces escalations.
Let’s explore how we can take your business further.
Softtek is a global company and the largest provider of IT services from Latin America. With a broad portfolio of business-transforming products and solutions, Softtek helps Global 2000 organizations evolve their digital capabilities constantly and seamlessly, from ideation and development to execution.
Let’s explore how we can take your business further.
Softtek is a global company and the largest provider of IT services from Latin America. With a broad portfolio of business-transforming products and solutions, Softtek helps Global 2000 organizations evolve their digital capabilities constantly and seamlessly, from ideation and development to execution.
Managed Workplace Services FAQ
What is the difference between managed workplace services and traditional IT outsourcing?
Managed workplace services focus on the day-to-day employee environment, including support, devices, collaboration tools, automation, and governance. Traditional IT outsourcing often covers broader infrastructure or project delivery without the same emphasis on digital employee experience and continuous workplace optimization.
What does a managed workplace services provider actually manage?
A provider can manage service desk operations, end-user computing, unified endpoint management, device lifecycle management, security controls, collaboration platforms, automation workflows, and KPI reporting.
Why choose a nearshore managed workplace services provider over an offshore one?
You get more working-hour overlap, faster coordination between development and support teams, and easier communication for changes that affect employee workflows.
How do managed workplace services reduce IT ticket volume?
They reduce ticket volume by using self-service, knowledge management, automation, better endpoint governance, and faster coordination between support and development teams so repeat issues are prevented, not just resolved.