Nearshore Application Support

Enable 24/7 support for resolving user queries, managing incidents, and fulfilling requests. 

Nearshore Application Support

Enable 24/7 support for resolving user queries, managing incidents, and fulfilling requests.

What is application support?

Application support focuses on assisting end-users in effectively utilizing software applications. It involves responding to user queries, troubleshooting issues, managing incidents, and providing user training. This service plays a key role in maintaining high levels of productivity and ensuring user satisfaction. 


Why Softtek?

  • ITIL 4 and CMMI 5 globally: Softtek adheres to globally recognized standards in all our operations, demonstrating accountability and the highest quality in service management and process optimization.

  • Ticket reduction approach: We employ a proactive ticket reduction strategy, leveraging root cause analysis, advanced analytics, and automation to optimize processes and reduce manual intervention.

  • Digital Governance: Our platform and framework manage large-scale application portfolios with real-time dashboards, ensuring continuous measurement, transparency, and improvement through Six Sigma and Lean methodologies. 


Why nearshore?

Rapid ramp-up and response:
Nearshore teams offer quicker onboarding times and real-time communication for rapid incident response and minimal downtime.

Go beyond SLAs:
More collaborative outsourcing means a more outcome-focused service, prioritizing business results over mere compliance with SLAs, to ensure your AMS strategies are driving continuous improvement and measurable value.

Enhanced resource allocation:
Benefit from flexible and dynamic resource management, ensuring that the right skills are applied at the right time to optimize performance and costs.

12x 

faster testing than traditional test automation

50%

reduced traditional testing effort

30%

faster time to market

60%

increased test coverage

Let’s explore how we can take your business further.

 

Softtek-gray

Softtek is a global company and the largest provider of IT services from Latin America. With a broad portfolio of business-transforming products and solutions, Softtek helps Global 2000 organizations evolve their digital capabilities constantly and seamlessly, from ideation and development to execution.

Let’s explore how we can take your business further.

Softtek-gray

Softtek is a global company and the largest provider of IT services from Latin America. With a broad portfolio of business-transforming products and solutions, Softtek helps Global 2000 organizations evolve their digital capabilities constantly and seamlessly, from ideation and development to execution.